Returns & Refund
Effective Date: July 17, 2026
At By Dasha London, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.
Return Eligibility
To qualify for a return, your item must:
- Be unused, unworn, and in the same condition as received.
- Be returned in its original packaging.
- Include all original tags, accessories, and components.
- Be accompanied by proof of purchase or order confirmation.
Items that do not meet these requirements may not be eligible for a refund.
How to Request a Return
To request a return, please contact our customer support team.
Email: help@bydashalondon.com
If your request is approved, we will provide detailed return instructions, including the appropriate return address.
Please do not send items back without prior return authorization, as unauthorized returns may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive an item that is:
- Damaged during shipping
- Defective
- Incorrect
- Missing parts or components
Please contact us as soon as possible with your order number and, where applicable, clear photographs of the issue.
We will review your request promptly and work to provide an appropriate resolution.
Non-Returnable Items
The following items cannot be returned unless required by applicable law:
- Personalized or custom-made items
- Gift cards
- Perishable goods
- Personal care products
- Hazardous materials or flammable products
- Items that have been used, damaged through misuse, or altered after delivery
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Sale Items
Items purchased during promotional sales or clearance events may not be eligible for return unless required by applicable consumer protection laws.
Gift cards are non-refundable and cannot be returned.
Exchanges
If you would like a different size, colour, or product, we recommend:
- Requesting a return for the original item.
- Placing a new order once your return has been approved.
This helps ensure the quickest possible processing time.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If your return is approved:
- Your refund will be issued to your original payment method.
- Processing times may vary depending on your bank or payment provider.
- Original shipping charges are generally non-refundable unless the return is required by law or is the result of our error.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, our customer support team will be happy to assist.
By Dasha London
Address
127 Office, 9 Jerdan Pl
London SW6 1BE
United Kingdom
Website
bydashalondon.com