How Can We Help?
Find answers to the most common questions about shopping with By Dasha London. If you can't find what you're looking for, our customer support team is always happy to help.
How long does shipping take?
Orders are typically processed within 1–3 business days.
- Economy Shipping: 5–8 business days (Free)
- Standard Shipping: 3–4 business days (£15)
Delivery times are estimates and may vary depending on your location.
How can I track my order?
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number.
You can also track your shipment anytime using our Track Your Order page.
Can I return my order?
Yes. We offer a 30-day return policy.
Items must be unused, in their original condition, and returned with the original packaging and tags where applicable.
Please visit our Returns & Refund Policy page for complete details.
Can I cancel or change my order?
Orders may be cancelled or amended before they are dispatched.
Once an order has been shipped, changes or cancellations are no longer possible.
Please contact us as soon as possible if you need assistance.
What payment methods do you accept?
We accept secure payments through trusted payment providers, including:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Shop Pay
- Maestro
- Discover
- Diners Club
- UnionPay
Available payment methods may vary depending on your location.
Are my payments secure?
Yes.
All payments are processed through secure, encrypted payment gateways using industry-standard SSL technology.
By Dasha London never stores your complete payment card information.
What should I do if my item arrives damaged?
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and clear photos of the issue so we can resolve it quickly.
Do you ship internationally?
We currently deliver to selected international destinations.
Shipping availability and delivery options are displayed during checkout based on your delivery address.
How can I contact customer support?
Our support team is always happy to help.
Email: help@bydashalondon.com
We aim to respond to all enquiries as quickly as possible during normal business hours.
Still Have a Question?
If you couldn't find the answer you were looking for, please don't hesitate to contact us.
By Dasha London is committed to providing exceptional customer service and will be happy to assist you with your order or any questions about our products